Returns & Exchanges
At Fishpools Furniture Store, we want you to be completely satisfied with your home furnishings. If a piece doesn't perfectly fit your space, you can return most items within 14 days of delivery for a refund or exchange.
Initiate Your Request
Contact our dedicated customer service team via email or phone within 14 days of receiving your order to obtain a Return Authorization number.
Prepare the Item
Ensure the furniture is disassembled, if applicable, and securely repacked in its original packaging to prevent damage during transit.
Schedule Collection
Our logistics team will coordinate a convenient date to collect the item from your home, or you may return smaller accessories to our showroom directly.
Inspection and Refund
Once our warehouse team inspects the item to confirm it is in original condition, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing